KYC’s Insider Problem and the Case for Confidential A.I.

KYC’s Insider Problem and the Case for Confidential A.I.

As breaches mount and identity data proves irreversible, confidential A.I. challenges the assumption that verification requires visibility. Unsplash+ Modern Know Your Customer (KYC) systems were sold as a trust upgrade for financial services. In practice, however, they have become one of the industry’s most fragile trust assumptions. The greatest risk no longer comes from anonymous…

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Rough, Bumpy Skin? These Exfoliating Products Are the Secret to Smooth, Baby Soft Skin

Rough, Bumpy Skin? These Exfoliating Products Are the Secret to Smooth, Baby Soft Skin

Keratosis pilaris (aka KP), ingrown hairs, rough dry patches. We’ve probably all experienced at least one of these things at some point in our lives. While these are all totally normal, there’s nothing wrong with wanting to achieve smooth, baby soft skin. The secret? Adding exfoliating products to your shower routine. Exfoliating products buff away dead…

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Automation Fatigue: How A.I. Contact Centers Are Burning Out the Humans Behind Them

Automation Fatigue: How A.I. Contact Centers Are Burning Out the Humans Behind Them

What happens when tools designed to support human agents begin to function as systems of constant surveillance? Unsplash+ Over the past several years, contact centers turned to artificial intelligence with a fairly straightforward goal: make the work less draining. A.I. was expected to absorb repetitive tasks, surface relevant information faster and free human agents to…

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